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The Total Economic Impact of Microsoft Teams
Collaboration tools are critical business enablers, but many organizations, yours may be among them, now find themselves with multiple duplicative internal solutions, resulting in both money and work fragmentation.
Read this Forrester report for a detailed cost-benefit analysis of Microsoft Teams' efforts to engage and empower employees across a broad array of hybrid workplace environments and the potential return on investment (ROI) your enterprise may realize by deploying Teams as a platform.
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What are the main benefits of using Microsoft Teams?
Organizations can expect several benefits from implementing Microsoft Teams, including improved collaboration among office and knowledge workers, enhanced efficiency for frontline workers, and significant administrative efficiencies. For instance, the composite organization in the study realized a savings of approximately $19.6 million from reduced time spent on emails and meetings, and $14.3 million from improved frontline worker efficiencies. Overall, the total quantified benefits over three years amounted to $47.10 million.
How does Microsoft Teams help reduce costs?
Microsoft Teams helps reduce costs by consolidating multiple legacy collaboration tools into a single platform, which eliminates redundancy and associated maintenance costs. The composite organization reported savings of over $1.1 million from retiring outdated solutions and equipment. Additionally, the use of chatbots within Teams led to a reduction in service tickets, saving approximately $645,000 in total ownership costs.
What impact does Microsoft Teams have on employee productivity?
The implementation of Microsoft Teams positively impacts employee productivity by streamlining communication and collaboration processes. Employees can easily switch between chats, calls, and meetings within the same platform, which reduces workflow friction. The study found that this integration allows workers to stay in the flow of work longer, ultimately leading to increased efficiency and a more engaged workforce.
The Total Economic Impact of Microsoft Teams
published by Fox ITC Ltd
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